Basement Game Room & Workspace • Spacious Bedrooms
Beddings
How to setup the sofa bed?
Remove the cushion to reveal the instruction leaflet
Follow the instruction there
The bed sheet, pillows, and blanket can be found in the three brown leather boxes near the window and next to the sofa.
What about the airbed?
Prefer the airbed? A king-size airbed is available an alternative to the double sofa bed. It is in a white bag in a corner in the living room next to the sofa. Both options are located in the living room and sleep two guests.
Do you provide travel cots for young kids?
Yes, in fact we have two! You will find a travel cot under the bed in each bedroom.
Appliances manual
Double oven and induction cooker
Instruction manual (pdf)
Washing machine / Dryer combo
Instruction manual (pdf)
Washing pods are provided and should NOT be placed in the dispenser drawer of the washing machine. Place the pods in the drum before loading your clothes.
How to use the VAX SpotWash Spot Cleaner
Instruction manau (pdf) – ideal for tackling spills on carpets/sofa.
Other appliances
Hardcopies of appliance manuals can be found in the upper drawer of the side table in the dining room.
Coffee machine
Insert the coffee pod, label facing down
Press the button
To clean the machine, see this video.
House keeping
Do you provide laundry service?
Our business partner, EcoNclean, can provide our guests with professional eco-friendly laundry services. They offer free collection & delivery services to our property. You can either contact them directly or let us coordinate for you. Their basic wash-dry-fold package starts from £2.75 per kg with a 24-48 hours turn around. Please refer to their website for the pricing.
We are stay for more than a week, do you offer mid-stay house keeping service?
Yes, we can provide complimentary mid-stay house keeping once a week for long-term stay.
Others
Heating and hot water
The heating is active throughout your stay for your comfort. In cold days, we pre-set the wall-mounted thermostat—located on the wall near the entrance to the kitchen—to 15°C. Please feel free to adjust the dial to your preferred temperature at any time.
The townhouse uses a combi boiler with the hot water temperature set to 55°C. Please note that it may take 1 to 2 minutes for the hot water to flow through the system to your tap or bathtub.
General waste, recycling, food waste
Indoor 50L rubbish bin for general waste. Extra bags can be found in the kitchen cabinet near the entrance.
Outdoor 124L large black bin in the garden for keeping bagged rubbish before check-out.
Recyclable materials can be placed in these red boxes in the garden.
To keep things simple during your stay, we do not have a separate food waste recycling system. Please dispose of all food remains securely in a tied bag within the 50L general waste bin.
My family/friends will join us in the townhouse. Do they also need a Visitor Permit?
Unfortunately, Warwickshire Council only allows one visitor permit per property, so it won’t be possible to arrange another for your family members’/friends’ car. A good alternative would be to park at Warwick Station on Station Road or at St Nicholas Park, both just a short walk away. Please note that from 8pm to 8am, parking on the surrounding streets does not require a permit. You can also check Parkopedia for other options.
Concerns with noise monitor
We completely understand the importance of privacy and want to reassure you that our smart monitor (Minut) is AirBnb-compliant; it is incapable of recording audio or eavesdropping on conversations. The device simply measures the overall decibel level and monitors for indoor smoke or vaping to ensure the townhouse remains a healthy, smoke-free environment for all guests.
This technology is in place to benefit both our guests and our neighbors on Cherry Street, which is a quiet residential area. It protects you by providing objective data to quickly resolve any unjustified noise complaints from the neighborhood, ensuring your stay remains peaceful and uninterrupted. If noise levels peak during quiet hours (11:00 pm – 7:00 am), the system will send you a friendly automated notification so we can help you stay compliant with local regulations before a neighbour knocks on your door.
In case of emergency
Closest hospital
+44(0)1926 495 321
Warwick Hospital
Police contact
Call 101 to report a minor crime or incident
Call 999 for emergency, such as fire
Refreshments
Enjoy the refreshments waiting for you in the fridge and in the kitchen, which are entirely complimentary. Should you need anything further, you will find a selection of additional items and essentials stocked within the kitchen cabinets for your convenience.
Toiletries and consumables
We provide a variety of essential amenities to enhance your comfort during your stay, including shower gel, shampoo, conditioner, and hand soap in the bathroom, along with dishwashing liquid and general cleaning supplies in the kitchen. Additionally, facial tissues, kitchen rolls, and toilet rolls are readily available for your convenience. Extra paper product can be found in the kitchen cabinet.
Reporting issues
For the most efficient service, please communicate with us directly through your booking platform. This ensures all your information stays in one place for our team. During our office hours from 9:00 am to 5:00 pm, a dedicated manager is available to assist you, with a commitment to responding to all queries within 30 minutes.
Additionally, our specially trained AI assistant (coming soon, under training) is available 24/7 to provide instant answers to common house-related questions. For urgent matters, the AI will escalate the issue to notify our manager immediately.